Technical details, guarantees & FAQ

Our infrastructure is hosted in modern datacenters within the EU/EEA — in Germany, Finland and Greece. Depending on your audience and your project's needs, we choose the most suitable location for lower latency.

Yes. We commit to 99.9% monthly availability for our hosting services. We don't advertise unrealistic numbers we can't keep — we prefer a target we actually meet.

In case of a hardware failure, the service is restored from the most recent backup onto a healthy machine. That's why we keep daily backups on every plan — so restores are fast and with the least possible data loss.

Yes — daily backups on every plan (from 3 to 14 days depending on the plan). For extra safety there is a remote (off-site) backup available as a managed service, so your data doesn't depend on a single server.

Restore time depends on the size and on where the backup is stored (locally or remotely). You can see a realistic estimate in the restore time estimator. On managed plans we run a test restore, so we know the time before you need it.

Yes: CSF firewall, Imunify360 (malware detection & intrusion prevention) and per-account isolation with CloudLinux + CageFS, so one account can't affect the others. At datacenter level there is always DDoS protection.

It depends on the plan: on the budget plans resources are fair-share (a guaranteed minimum with burst when capacity is available), while the higher plans offer dedicated resources. Tell us what you'll run and we'll tell you exactly what fits — without paying extra "just to be safe".

By default they are unmanaged, with full root access — you manage them however you like. If you'd rather we handle updates, security and monitoring, there's our Server Management.

Yes, upgrades happen without moving and with minimal or zero downtime, as your project grows.

We offer 24/7 monitoring with alerts when something needs attention. On managed plans we set up automatic service restarts where possible, so small incidents resolve themselves.

The same as the initial price. There's no hidden increase on renewal — the price you see is the price you pay in the years that follow.

Refund requests are reviewed case by case, depending on the service and how long it was used. Costs paid to third parties that can't be reversed (e.g. domain registrations/renewals, licenses, certificates) are not refunded. Details in our Terms of Use.

Phone support 9:00–23:00 daily, and email replies within 3 hours (during business hours). What matters: you talk directly to the technician who knows your system — not a "first line" or a chatbot.

For urgent issues outside business hours there is a phone line standby, available for services/clients that need it (e.g. critical e-shops).

We don't advertise a 24/7 call center where in practice nobody would pick up. We're a small, specialized team with personal service. For mission-critical services we recommend a managed plan with 24/7 monitoring and an agreed response priority, so critical incidents are handled right away.

Exactly. We are Smarthost.gr, a Greek business based in Attica (VAT no. 160126992, GEMI 156374703000). We have no connection with foreign companies that happen to have a similar name (e.g. smarthost.ie, smarthost.net).