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Privacy Policy

Last updated: September 2026

Protecting your personal data matters to us. This Policy explains what data we collect, why, how we use it and what your rights are, in accordance with the General Data Protection Regulation (EU) 2016/679 (GDPR) and Greek Law 4624/2019.

1. Who we are — Data Controller

Christos Konstantinidis (sole proprietorship), trading as “Smarthost”.
VAT No.: 160126992 — Tax Office: KEFODE Attikis
GEMI No.: 156374703000
Email: info@smarthost.gr — Tel.: +30 210 569 8010

For any matter concerning your personal data, contact info@smarthost.gr.

2. What data we collect

a) Website visitors

  • Technical browsing data via cookies and analytics tools (IP address, device/browser type, pages viewed, time on site). See the Cookie Policy for details.
  • Details you enter in contact forms (name, email, phone, message).

b) Service clients (hosting, domains, development, support)

  • Identification & contact details: full name/company name, email, phone, address.
  • Billing details: VAT number, tax office, tax address, invoice history.
  • Client account details (WHMCS): username, encrypted password, support tickets.
  • Domain registration data, as required by the relevant registries.
  • Server log files, for security and technical support.

We don’t store card details; payments are handled by payment providers (see §5).

3. Purposes & legal basis for processing

  • Providing the services & performing a contract (Article 6(1)(b) GDPR): account creation, service activation/management, support.
  • Legal/tax obligation (Article 6(1)(c)): issuing & keeping invoices.
  • Legitimate interest (Article 6(1)(f)): infrastructure security, preventing abuse/fraud, improving services.
  • Consent (Article 6(1)(a)): statistics/marketing cookies, any newsletters. You can withdraw it at any time.

4. Cookies & analytics tools

The website uses essential cookies and — only with your consent — Google Analytics, Google Tag Manager and Meta (Facebook) Pixel. Details in the Cookie Policy.

5. Recipients — Processors

We share data only as far as necessary, with carefully selected partners acting on our behalf:

  • Infrastructure / datacenter providers in Germany, Finland and Greece (hosting the servers and the data).
  • Domain registrars & registries, for registering and managing domain names.
  • Payment providers / bank, for processing bank transfers and IRIS payments.
  • Accounting support, for meeting tax obligations.
  • Google & Meta, for analytics and advertising tools (if you have consented).

We don’t sell or rent personal data to third parties.

6. Transfers outside the EU

Our infrastructure is located within the EU/EEA. Some third-party tools (e.g. Google, Meta) may also process data in third countries (e.g. the USA). In these cases, transfers are made with the appropriate GDPR safeguards (Standard Contractual Clauses / EU-US Data Privacy Framework).

7. Retention period

  • Client/contract data: for as long as the relationship lasts and for as long as the law requires after it ends.
  • Invoices/tax records: for the period set by tax law.
  • Contact forms: for as long as needed to respond to your request.
  • Cookie data: for the duration stated in the Cookie Policy.

8. Your rights

You have the right to: access, rectification, erasure (“right to be forgotten”), restriction, objection, portability of your data, as well as to withdraw consent at any time (without affecting the lawfulness of processing before withdrawal).

To exercise your rights, write to us at info@smarthost.gr. We respond within one (1) month.

9. Security

We apply technical and organizational measures (SSL/TLS encryption, firewall, account isolation, regular backups, access control) to protect your data. No transmission method is completely secure, but we are committed to protecting your data with the best means available.

10. Right to lodge a complaint

If you believe the processing of your data violates the law, you can file a complaint with the Hellenic Data Protection Authority (1-3 Kifisias Ave., 115 23 Athens — www.dpa.gr).

11. Minors

Our services are intended for adults. We don’t knowingly collect data from minors under 16 without the consent of the person with parental responsibility.

12. Changes to this Policy

We may update this Policy. The current version is always posted on this page with an updated date.

13. Contact

For anything related: info@smarthost.gr — +30 210 569 8010.