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Terms of Use

Last updated: September 2026

These Terms govern the use of the smarthost.gr website and the services provided through it. By using the website or ordering a service, you accept the terms below.

1. Business details

Christos Konstantinidis (sole proprietorship), trading as “Smarthost”.
VAT No.: 160126992 — Tax Office: KEFODE Attikis — GEMI No.: 156374703000
Email: info@smarthost.gr — Tel.: +30 210 569 8010

2. Scope

Smarthost provides web hosting services (shared/VPS/dedicated), domain registration & management, website/e-shop development & maintenance, as well as related security, optimization and support services.

3. Client account

Ordering services requires an account with accurate, up-to-date details. You’re responsible for keeping your credentials confidential and for every action taken through your account. Notify us immediately of any unauthorized use.

4. Charges, invoicing & renewals

  • Prices are listed on the website and in the client area. Services are prepaid for each billing period.
  • Accepted payment methods: bank transfer and IRIS. The service is activated once payment is confirmed.
  • Legal invoices/receipts are issued. Where applicable, prices are subject to VAT.
  • Services are renewed with a new invoice before they expire. Non-payment may lead to suspension or termination.

5. Refund policy

Any refund requests are reviewed case by case, depending on the type of service and the period of use. Costs already paid to third parties that can’t be recovered are excluded and non-refundable, such as domain registrations/renewals, software licenses and certificates. For completed development/work services, the fee covers the work already carried out.

6. Acceptable use

Using the services for the following is prohibited:

  • illegal, offensive or infringing content, or content that violates third-party rights;
  • sending spam or bulk unsolicited email;
  • malware, phishing, attacks or attempts to breach systems;
  • excessive consumption of shared resources that affects other users.

We reserve the right to suspend a service that violates these terms, with notice where possible.

7. Availability, maintenance & backups

We make every reasonable effort to ensure high availability. There may be scheduled maintenance, which we announce in advance where possible. We keep backups as part of good operation; however, keeping an up-to-date copy of your own data also remains your responsibility.

8. Domain names

Domain registration is also governed by the rules of the relevant registries/registrars (e.g. EETT for .gr/.ελ, ICANN for international extensions). The client must comply with them.

9. Intellectual property

The website’s content (text, logos, graphics, code) belongs to Smarthost or its licensors and is protected by law. Content uploaded by the client remains theirs; the client grants us permission to host it in order to provide the service.

10. Limitation of liability

Services are provided “as is”. To the maximum extent permitted by law, we are not liable for indirect or consequential damages (e.g. lost profits, data loss due to factors beyond our control). Nothing in these terms limits rights granted to you by mandatory consumer protection law.

11. Personal data protection

The processing of personal data is governed by the Privacy Policy.

12. Changes to the terms

We may amend these Terms. The current version is always posted on this page with an updated date.

13. Governing law & jurisdiction

These Terms are governed by Greek law. The courts of Athens have jurisdiction over any dispute. For consumer disputes, you can also use the EU Online Dispute Resolution (ODR) platform: ec.europa.eu/consumers/odr.

14. Contact

info@smarthost.gr — +30 210 569 8010